Definitions
Eligibility
Users must be at least 18 years old, possess valid identification, provide accurate information, and complete KYC verification.
Nature of Service
Cymless enables aggregation of eligible money transfers, withdrawals, bank transfers, merchant payments, and purchase of approved products and services.
Registration and Verification
Users must provide accurate information and consent to identity verification, sanctions screening, and fraud checks.
Customer Due Diligence
Cymless may request additional information and monitor transactions to comply with AML/CFT obligations.
Account Security
Users are responsible for protecting login credentials and reporting unauthorized access.
Money Transfer Aggregation
Aggregation is subject to regulatory limits, fraud controls, and participating provider rules.
Withdrawals
Withdrawals may be made through approved agents, retailers, and bank accounts, subject to verification and limits.
Fees
Applicable fees will be disclosed before transactions are completed.
Prohibited Activities
Users may not engage in:
- Fraud
- Money laundering
- Terrorism financing
- Identity misuse
- Illegal activities
Transaction Monitoring
Cymless may monitor, delay, block, or investigate suspicious transactions.
Regulatory Reporting
Information may be disclosed to regulators, law enforcement, sponsor banks, and the Financial Intelligence Centre when legally required.
Intellectual Property
All Cymless trademarks, software, and content remain the property of Cymless.
Service Availability
Services may be unavailable due to maintenance, outages, or circumstances beyond Cymless' control.
Limitation of Liability
Indemnity
Users indemnify Cymless against claims arising from breaches of these Terms or unlawful conduct.
Suspension and Termination
Accounts may be suspended or terminated for violations, fraud, or regulatory reasons.
Privacy
Personal information is processed in accordance with POPIA and the Cymless Privacy Policy.
Force Majeure
Cymless is not liable for delays caused by events beyond its reasonable control.
Governing Law
These Terms are governed by the laws of South Africa.
Amendments
Cymless may amend these Terms from time to time.